Welcome to Hand 2 Hand ("we", "our", "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application Hand 2 Hand.
1. Information We Collect
We collect information to provide and improve our services. Types of information we may collect:
Personal information: Name (mandatory for product listing), email address (OTP login), optional phone number (visible if provided in item listing).
Location information: Device location (mandatory permission) to show nearby products and enable product uploads. Location may also be used for geo-targeted ads.
Uploaded content: Photos (via ImgBB), item description, category, price, and other details you upload for listing items.
Usage and device data: Device model, OS version, app version, crash logs, analytics data.
Communications: In-app chat messages between buyers and sellers and support messages.
2. How We Use Your Information
To create and manage your account and profile.
To display nearby products and relevant search results using your location.
To enable communication between buyers and sellers via chat and image sharing.
To process image uploads through ImgBB and display item listings.
To send important notices, security alerts, and optional marketing messages (with opt-out).
To detect and prevent fraud, abuse, and ensure platform safety.
To analyze and improve our services and develop new features, including map views using OSMdroid.
3. Sharing and Disclosure
We will never sell your personal information. We may share data in the following cases:
With other users: Item listings you create (including images, name, price, optional phone) are visible to facilitate buying and selling.
With service providers: Trusted third-party vendors (Firebase, Imgbb, Google AdMob) who process data on our behalf.
Legal requirements: When required by law, court order, or to protect rights, safety, or property.
Business transfers: If the app or assets are transferred (e.g., merger or sale), user data may be transferred as part of that transaction.
4. Permissions
Location: Mandatory for finding nearby products and listing items.
Camera & Storage: To take or choose photos for item listings.
Network/Internet: To send and receive data.
5. Your Responsibilities
Verify product quality and details before purchasing.
Understand that the app is a connecting platform only; payments and deliveries are handled by users themselves.
Sharing phone numbers is optional. We are not responsible for any issues arising from sharing phone numbers.
6. Data Retention
We keep your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account and data at any time.
7. Security
We implement reasonable security measures (encryption, secure servers), but no system is completely secure. Report suspected breaches to us immediately.
8. Children
The app is not intended for children under 13. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data.
9. Changes to This Policy
We may update this Privacy Policy. We will post the revised policy in the app and update the "Effective date". Major changes may also be communicated to registered users via email or in-app notification.
10. Contact Us
For questions or requests regarding your privacy, please contact us: