Welcome to Hand 2 Hand ("we", "our", "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application Hand 2 Hand.
1. Information We Collect
We collect information to provide and improve our services. Types of information we may collect:
Personal information: Name, email address, phone number (when you register or contact support).
Location information: Approximate or precise device location (only if you grant permission) to show nearby items and services.
Uploaded content: Photos, item descriptions, category, price and other details you upload to list items.
Usage and device data: Device model, OS version, unique identifiers, app version, crash logs and analytics data to improve the app.
Communications: Messages between buyers and sellers and support requests (stored to enable the service).
2. How We Use Your Information
To create and manage your account and profile.
To display nearby products and relevant search results using your location (if permitted).
To enable communication between buyers and sellers.
To process image uploads and show item listings.
To send important notices, security alerts, and optional marketing (with opt-out).
To detect and prevent fraud and abuse and to ensure platform safety.
To analyze and improve our services and develop new features.
3. Sharing and Disclosure
We will never sell your personal information. We may share data in the following cases:
With other users: Item listings you create (including item images, name, price and contact info) are visible to other users to facilitate buying and selling.
With service providers: Trusted third-party vendors (hosting, analytics, image hosting) who process data on our behalf. We require them to protect your data.
Legal requirements: If required by law, court order or government request, or to protect rights, safety, or property.
Business transfers: If our app or assets are transferred (e.g., merger or sale), user data may be transferred as part of that transaction.
4. Third-Party Services We Use
To run the app we use third-party services. They have their own privacy practices. Main services we use include:
ImgBB (image hosting) — for storing user-uploaded images.
InMobi — For serving ads, including geo-targeted ads (if location permission is granted).
Other analytics or push-notification services as needed.
(Please review these services' privacy policies for details on how they handle data.)
5. Permissions
The app may request the following permissions:
Location — to show nearby items. You can turn this off at any time in your device settings; disabling may reduce functionality.
Camera & Storage — to take or choose photos to upload as item images.
Network/Internet — to send and receive data.
6. Data Retention
We keep your information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account and data (see "Your Rights").
7. Your Rights
You have rights over your personal data. Depending on local law, you can:
Access and obtain a copy of your data.
Update or correct inaccurate information.
Request deletion of your account and personal data.
Restrict or object to certain processing (where applicable).
To exercise these rights, contact us at the address below. We may ask for verification before processing requests.
8. Security
We implement reasonable security practices (encryption in transit, secure servers). However, no internet transmission or storage is 100% secure. Report any suspected breach to us immediately.
9. Children
Our app is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request removal.
10. International Transfers
Your information may be stored or processed in servers located in India or other countries where our service providers operate. By using the app you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy. We will post the revised policy in the app and update the "Effective date" above. For important changes we may also notify registered users via email or in-app notice.
12. Contact Us
If you have questions or requests regarding your privacy, please contact us: